Rui Soucasaux Sousa

Full Professor

Generic Bio

Rui Sousa is Full Professor of Operations Management at Católica Porto Business School, Catholic University of Portugal.

He holds a PhD from London Business School and is Honorary Fellow of the European Operations Management Association, having served in the Board of this association for six years. He has served as Dean, President of the Scientific Council and Department Chair at Católica Porto Business School, among other roles.

His research has won several awards and has been published in leading international journals, including the Journal of Operations Management, Production and Operations Management, International Journal of Operations & Production Management, Decision Sciences and the Journal of Service Research. He has been included since 2021 in the list of most cited scientists, according to Stanford University’s “World’s Top 2% Scientists” ranking.

Rui is Associate Editor for the Journal of Operations Management and the International Journal of Operations & Production Management, and serves on a number of Editorial Review Boards (e.g., Journal of Business Research).

Rui has taught at the London Business School, London School of Economics and is invited lecturer of EIASM (European Institute for Advanced Studies in Management, Brussels).

He is Director of the Service Management Lab and has worked with a number of leading organizations, including Rank Xerox, Siemens, Ministry of Finance of France, EDP (major Portuguese electricity utility), Sonae (largest Portuguese retailer), among others.

Personal webpage: http://rsousaedu.wordpress.com/

 

Other

A methodology for the design of multichannel service processes

Rui Soucasaux Sousa (with Sousa, R.). 2013. 22nd International Conference on Production Research, ICPR 2013
Paper

Advanced services and differentiation advantage: An empirical investigation

Rui Soucasaux Sousa (with Rui Sousa). 2020. International Journal of Operations & Production Management
Paper

Architectures for multichannel front-office service delivery models

Rui Soucasaux Sousa (with Rui Sousa). 2018. International Journal of Operations & Production Management
Paper

Barriers to internal benchmarking initiatives: An empirical investigation

Rui Soucasaux Sousa (with Amaral, P.). 2009. Benchmarking
Paper

Best practices, performance advantage and trade-offs: new insights from frontier analysis

Rui Soucasaux Sousa (with Rui Sousa). 2023. Journal of Productivity Analysis
Paper

Capability antecedents and performance outcomes of servitization

Rui Soucasaux Sousa (with Rui Sousa). 2017. International Journal of Operations & Production Management
Paper

Challenges at the marketing–operations interface in omni-channel retail environments

Rui Soucasaux Sousa (with Tammo H.A. Bijmolt). 2021. Journal of Business Research
Paper

Choosing the right manufacturing paradigm

Rui Soucasaux Sousa (with Silveira, G.J.C.D.A.). 2011. Industrial Management (Norcross, Georgia)
Paper

Complexity as contingency in sales and operations planning

Rui Soucasaux Sousa (with Thomé, A.M.T.). 2014. Industrial Management and Data Systems
Paper

Contingency research in operations management practices

Rui Soucasaux Sousa (with Sousa, R.). 2008. Journal of Operations Management
Paper

Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality

Rui Soucasaux Sousa (with Sousa, R.). 2008. International Journal of Operations and Production Management
Paper

Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?

Rui Soucasaux Sousa (with Sousa, R.). 2015. Decision Sciences
Paper

Design-manufacturing integration and manufacturing complexity: A contingency investigation of job rotation and co-location

Rui Soucasaux Sousa (with Thomé, A.M.T.). 2016. International Journal of Operations and Production Management
Paper

Designing and developing OM research – from concept to publication

Rui Soucasaux Sousa (with Federico Caniato). 2018. International Journal of Operations & Production Management
Other

Extending contingency research to operations management practice

Rui Soucasaux Sousa (with Sousa, R.). 2003. Proceedings - Annual Meeting of the Decision Sciences Institute
Paper

Framing the servitization transformation process: A model to understand and facilitate the servitization journey

Rui Soucasaux Sousa 2019. International Journal of Production Economics
Book chapter

Gouveia, J., Sousa, R. (1998), The New Strategy for the Portuguese Industry

Rui Soucasaux Sousa (with Hutchinson, Amélia P.). 2018. Lindberg, P., Voss, C., and Blackmon, K. (Eds.), International Manufacturing Strategies: Context, Content and Change
Paper

Governance of new product design: The influence of national institutions

Rui Soucasaux Sousa (with Isabel Maria Bodas Freitas). 2023. Journal of Business Research
Paper

Guest editorial: Servitization 2.0: evaluating and advancing servitization-related research through novel conceptual and methodological perspectives

Rui Soucasaux Sousa (with Rodrigo Rabetino). 2021. International Journal of Operations & Production Management
Paper

How to serve online consumers in rural markets: Evidence-based recommendations

Rui Soucasaux Sousa & Ricardo Miguel Martins da Costa Ribeiro (with Sousa, Rui). 2020. Business Horizons
Paper

icBench - A benchmarking tool for Portuguese construction industry companies

Rui Soucasaux Sousa (with da Costa, J.M.). 2007. International Journal for Housing Science and Its Applications
Book

Implementing servitization strategies: Trajectories of capability development and offering of basic and advanced services

Rui Soucasaux Sousa (with Sousa, R.). 2018. Practices and Tools for Servitization: Managing Service Transition
Paper

Linking quality management to manufacturing strategy: An empirical investigation of customer focus practices

Rui Soucasaux Sousa (with Sousa, R.). 2003. Journal of Operations Management
Paper

Multi-channel deployment: A methodology for the design of multi-channel service processes

Rui Soucasaux Sousa (with Sousa, R.). 2016. Production Planning and Control
Paper

Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation

Rui Soucasaux Sousa (with Sousa, R.). 2007. International Journal of Operations and Production Management
Paper

Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

Rui Soucasaux Sousa (with Nancy V. Wünderlich). 2020. Journal of Business Research
Paper

Paradigms of choice in manufacturing strategy: Exploring performance relationships of fit, best practices, and capability-based approaches

Rui Soucasaux Sousa (with da Silveira, G.J.C.). 2010. International Journal of Operations and Production Management
Paper

Pathways of development of dynamic capabilities for servitization transformation: A longitudinal multi-case study

Rui Soucasaux Sousa (with Pavel Castka). 2024. Industrial Marketing Management
Book

Proceedings of the 17th International Annual European Operations Management Association Conference - Managing Operations in Service Economies

Rui Soucasaux Sousa (with Sousa, Rui). 2010. EurOMA, ISBN: 978-972-99847-3-0
Other

Publication of over 100 articles in media outlets (newspapers, TV interviews, magazines)

Rui Soucasaux Sousa (with Sousa, Rui). 2000.
Other

Quality Management Infrastructure Practices - Context Dependency and Interplay with Core Practices: An Empirical Investigation

Rui Soucasaux Sousa (with Sousa, R.). 2002. Proceedings - Annual Meeting of the Decision Sciences Institute
Paper

Quality management practices as a forerunner of absorptive capacity. An empirical study

Rui Soucasaux Sousa (with Pérez-Aróstegui, M.N.). 2009. Investment Management and Financial Innovations
Paper

Quality management re-visited: A reflective review and agenda for future research

Rui Soucasaux Sousa (with Sousa, R.). 2002. Journal of Operations Management
Paper

Quality management: Universal or context dependent?

Rui Soucasaux Sousa (with Sousa, R.). 2001. Production and Operations Management
Paper

Reflections on context in service research

Rui Soucasaux Sousa (with Voss, C.). 2016. Journal of Service Management
Paper

Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

Rui Soucasaux Sousa (with Voorhees, C.M.). 2017. Journal of Business Research
Paper

Service quality in multichannel services employing virtual channels

Rui Soucasaux Sousa (with Sousa, R.). 2006. Journal of Service Research
Book chapter

Sousa, R. (2015), Service Delivery System and Service Providers

Rui Soucasaux Sousa (with Sousa, Rui). 2015. Dahlgaard-Park, S. (Ed), The SAGE Encyclopedia of Quality and the Service Economy
Other

Special Issue on Quality in Multi-Channel Services Employing Virtual Channels

Rui Soucasaux Sousa (with Sousa, Rui). 2008. International Journal of Internet and Enterprise Management
Other

Special Issue on the 2010 European Operations Management Association Conference

Rui Soucasaux Sousa (with Sousa, Rui). 2012. International Journal of Operations and Production Management
Paper

The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation

Rui Soucasaux Sousa (with Sousa, R.). 2009. International Journal of Operations and Production Management
Paper

The impact of sales and operations planning practices on manufacturing operational performance

Rui Soucasaux Sousa (with Thomé, A.M.T.). 2014. International Journal of Production Research
Paper

The impacts of e-service quality on customer behaviour in multi-channel e-services

Rui Soucasaux Sousa (with Sousa, R.). 2012. Total Quality Management and Business Excellence
Paper

The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services

Rui Soucasaux Sousa (with Sousa, R.). 2012. International Journal of Quality and Reliability Management
Paper

The relationship between servitization and product customization strategies

Rui Soucasaux Sousa (with Rui Sousa). 2019. International Journal of Operations & Production Management
Paper

“Futurizing” smart service: implications for service researchers and managers

Rui Soucasaux Sousa (with Wuenderlich, N.V.). 2015. Journal of Services Marketing