New Service Design and Customer Experience Services are often designed in an ad hoc and informal manner. Additionally, many services are oriented towards transactions rather than towards the creation of good customer experiences. S.Lab develops and...

Increases in productive efficiency enable cost-cutting without compromising the quality and the volume of the output that is produced. S.Lab develops and applies tools to measure performance (including online tools) and carries out comparative efficiency...

Demand Forecasting and Optimization S.Lab combines economic theory and quantitative methods to cover the following project areas and more: 1. Demand forecasting (for all type of firms and products: Quantify how much the firm can expect to sell of each...