"For digital inclusion to be a reality, providers must involve not only “mainstream” customers in the design of services, but also customers from potentially vulnerable groups."

Rui Sousasaux Sousa, Dean of Católica Porto Business School, writes a new article for Deans' Corner in Jornal de Negócios. You can read the full article here (only available in Portuguese and to subscribers of the online edition of Jornal de Negócios).