S.Lab – Service Management Lab – is a cutting-edge research centre of the
Católica Porto Business School. The objective of S.Lab is to produce and transfer knowledge for increasing the productivity, quality and innovation in service-related industries and tasks.

Working in close cooperation with companies, S.Lab develops research projects focused on real-world problems in several areas of Service Management: Digital Economy, New Service Design and Customer Experience, Service Process Improvement, Benchmarking and Performance Measurement, Servitization and Demand Forecasting and Optimization.