Scientific Articles by year:

2022

Evandro Leonardo Silva Teixeira, E, Tjahjono, B., Beltran, M. & Julião, J. (2022). “Demystifying the digital transition of remanufacturing: A systematic review of literature“. Computers in Industry, Vol. 134, 103567, ISSN 0166-3615

Elmashhara, M. G., & Soares, A. M. (2022). “Linking atmospherics to shopping outcomes: The role of the desire to stay“. Journal of Retailing and Consumer Services, 64, 102744.

2021

de Jong, A., Schepers, J. J., Lages, C. R., & Kadić-Maglajlić, S. (2021). “The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement“. Journal of Business Research, 134, 601-617.

Cozzolino, A., Corbo, L., & Aversa, P. (2021).”Digital platform-based ecosystems: The evolution of collaboration and competition between incumbent producers and entrant platforms.” Journal of Business Research, 126, 385-400.

Vlačić, B., Corbo, L., e Silva, S. C., & Dabić, M. (2021). “The evolving role of artificial intelligence in marketing: A review and research agenda.” Journal of Business Research, 128, 187-203.

Bijmolt, T., Broekhuis, M., de Leeuw, S., Hirche, C., Rooderkerk, R., Sousa, R. and Zhu, S. (2021). “Challenges at the marketing–operations interface in omni-channel retail environments”. Journal of Business Research, Vol. 122 (January), 864-874.

Perez-Vega, R.; Kaartemo, V.; Lages, C. R. ; Borghei Razavi, N.; Männistö, J. (2021) “Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework”. Journal of Business Research, Vol. 129 (May), 902-910.

Julião, J. and Gaspar, M.C. (2021). Lean thinking in service digital transformation, International Journal of Lean Six Sigma, Vol. ahead-of-print No. ahead-of-print.

 

2020

Sousa, R., da Silveira, G. (2020),“Advanced services and differentiation advantage: An empirical investigation”, International Journal of Operations & Production Management, Vol. 40 (9), 1561- 1587.

Wünderlich, N., Hogreve, J., Chowdhury, I., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J. and Sousa, R. (2020). “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys“. Journal of Business Research, 116 (2020), 377- 386.

Silva, M. C. A., Camanho, A. S. and Barbosa, F. (2020).”Benchmarking of secondary schools based on Students’ results in higher education”. Omega, Vol. 95 (2020), 102119.

Lages, C.R. ; Piercy, N.F.; Malhotra, N.; Simões, C. (2020) “Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees”. International Journal of Human Resource Management, 31 (2020), 1-24.

Malhotra, N.; Ashill, N. ; Lages, C. R. ; Homayounfard, Amir. (2020) “Understanding the role of frontline employee felt obligation in services”. The Service Industries Journal, 2020, 1-29.

Clark, M. K.; Lages, C. R. ; Hollebeek, L. D. (2020) “Friend or foe? Customer engagement’s value- based effects on fellow customers and the firm”. Journal of Business Research, 121(2020), 549- 566.

Silva, G. M.; Coelho, F.; Lages, C. R. ; Reis, M. (2020): “Employee adaptive and proactive service recovery: a configurational perspective”. European Journal of Marketing, 54 (7), 1581-1607.

Corbo, L., Mahassel, S., & Ferraris, A. (2020). “Translational mechanisms in business model design: introducing the continuous validation framework”. Management Decision, 58(9), 2011- 2026.

Pizzi, S., Corbo, L., & Caputo, A. (2020). “Fintech and SMEs sustainable business models: Reflections and considerations for a circular economy”. Journal of Cleaner Production, 125217.

 

Baines, T., Bigdeli, A., Sousa, R. and Schroeder, A. (2020). ”Framing the servitization transformation process: A model that enables the description of servitization journey“. International Journal of Production Economics, 221, 107463.

Sousa, R., Horta, C., Ribeiro, R., Rabinovich, E. (2020), “How to serve online consumers in rural markets: Evidence-based recommendations”. Business Horizons, 63(3), 351-36.

2019

Sousa, R. , da Silveira, G. (2019), “The relationship between servitization and customization strategies“. International Journal of Operations & Production Management, 39(3), 454-474.

2018

Choo, Y. Y., Corbo, L. and Wang, K. (2018). “Joint impact of airline market structure and airport ownership on airport market power and profit margin.” Transport Policy, 72, 67-78.

Morais, R. (2018). Digital research design. UNESCO International Association of Universities Horizons, 23(1), 31-32.

Thanassoulis, E. and Silva, M. C. A. (2018). “Measuring efficiency through data envelopment analysis”.Impact. The OR society. Spring 2018. (Invited summary on DEA)

Silva, M. C. A. (2018). “Output-Specific inputs in DEA: An application to Courts of Justice in Portugal.” Omega, 79(C), 43-53.

Sousa, R., Amorim, R. (2018), “Architectures for multichannel front-office service delivery models”. International Journal of Operations & Production Management, 38(3), 828-851.

2017

Corbo, L. (2017), “In search of business model configurations that work: Lessons from the hybridization of Air Berlin and JetBlue“, Journal of Air Transport Management, 64, (PB), 139-150.

Johnes, J., Portela, M. and Thanassoulis, E. (2017) “Efficiency in Education“. Journal of the operational Research Society. 68(4). 331-338.

Sousa, R., da Silveira, G. (2017), “Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services”, International Journal of Operations & Production Management, 37(4), 444 – 467.

Vorhees, C., Fombelle, P., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., Walkowiak, T. (2017), “Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens”, Journal of Business Research, 79 (October), 269-280.

2016

António Manuel Valente de Andrade, and Sérgio André Teixeira Ferreira. (2016). “Aspetos Morfológicos do Tratamento de dados na Gestão Escolar. O Potencial do Analytics.” Revista Portuguesa de Investigação Educacional, 16, 289–316.

Portela, M.C.A.S., Camanho, A.S, Almeida, D., Nogueira Silva, S., Lopes, L. and Castro, R. (2016) “Benchmarking Hospitals through a web based platform”, Benchmarking: An International Journal, 23/3, 722-739.

Silva, S. C., & Martins, C. C. (2016). “Understanding Portuguese Young Consumers’ Intention to use Mobile Commerce“. International Journal of Marketing, Communication and New Media, vol. 9, no 7, pp. 106-131.

Sousa, R., Amorim, M., Pinto, G., Magalhães, A. (2016), “Multi-Channel Deployment: A methodology for the design of multi-channel service processes”, Production Planning & Control, 27(4), 312-327.

Thanassoulis, E., Portela, M.C.S and Graveney, M., (2016). Identifying the Scope for Savings At Inpatient Episode Level: An Illustration Applying DEA to Chronic Obstructive Pulmonary Disease. European Journal of Operational Research 255, 570-582.

Voss, C., Perks, H., Sousa, R., Wittel, L., Wünderlich, N. (2016), “Reflections on context in service research”, Journal of Service Management, 27(1), 30-36.

2015

Castro, R. S., Oliveira, P. N., Portela, M. C., Camanho, A. S. & Queiroz e Melo, J. (2015). “Benchmarking Clinical Practice in Surgery: Looking Beyond Traditional Mortality Rates“. Health Care Management Science.

Portela, M. C., Camanho, A. S., Almeida, D., Silva, S. N., Lopes, L. & Castro, R. (2015). “Benchmarking Hospitals through a web based platform“. Benchmarking: An International Journal.

Sousa, R., Amorim, M., Rabinovich, E., Soddero, A. (2015), “Customer use of virtual channels in multichannel services: Does type of activity matter?”.
Decision Sciences. 46(3), 623-657.

Wünderlich, N., Heinonen, K., Ostrom, A., Patrício, L., Sousa, R., Voss, C., Lemmink, J. (2015), “Futurizing” Smart Service: Implications for Service Researchers and Managers”, Journal of Services Marketing, 29(6/7), 442-447.

2014

Thanassoulis, E., Portela, M.C. & Graveney, M. (2014).”Using DEA to estimate potential savings at GP units at medical specialty level“. Socio-Economic Planning Sciences, 48 (1), pp. 38-48.

2013

Rodrigues, T. and Silva, S. (2013), “O “need for touch” no retalho online”, Revista Portuguesa de Marketing, Nº 30, pp. 70-90.

Texeira, E., Tjahjono, B., Alfaro, S. and Julião. J. (2013). “Harnessing prognostics health management and product-service systems interaction to support operational“, Journal of Manufacturing Technology Management, ISSN: 1741-038, Vol. 24 (1), pp 78-94.

2012

Sousa, R. (2012), “The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services”. International Journal of Quality & Reliability Management, 29(9), 1019- 1037.

Sousa, R., Voss, C. (2012), “The impacts of e-service quality on customer behavior in multi- channel e-services”. Total Quality Management & Business Excellence, 23(7/8), 769-787.


Portela, M.C.A.S., Camanho A.S. and Borges, D. (2012), “Performance assessment of secondary schools: the snapshot of a country taken by DEA”, Journal of the Operational Research Society 63, 1098-1115.

Thanassoulis, E., Portela, M.C.A.S., and Graveney, M. (2012), ”Estimating the scope for savings in referrals and drug prescription costs in the General Practice units of a UK Primary Care Trust“, European Journal of Operational Research, 221, 432-444.

Duh. R., A. Hsu, and P. Alves. 2012. “The impact of IAS 39 on the risk-relevance of earnings volatility: Evidence from foreign banks cross-listed in the USA”. Journal of Contemporary Accounting & Economics, 8 (1)

2011

Portela, M.C.A.S., Camanho, A.S. and Borges, D. (2011) “Benchmarking of Portuguese Secondary Schools”, Benchmarking: and International Journal 18/2, 240-260.

Portela, M.C.A.S., Thanassoulis, E., Horncastle, A. and Maugg, T. (2011) “Productivity change in the Water Industry in England and Wales: Application of the Meta-Malmquist Index”, Journal of the Operational Research Society 62, 2173-2188.

Marques, L., Ribeiro, J. and Scapens, R. (2011) “The use of management control mechanisms by public organizations with a network coordination role: a case study in the Port Industry“, Management Accounting Research, 22, 4, 269-291.

2010

Fonseca, F., Pinto, S. & Brito, C. (2010), “Service Quality and Customer Satisfaction in Public Transports”. International Journal for Quality Research, 4/2, 125-130.

Portela, M.C.A.S., Thanassoulis, E., (2010) ”Malmquist-type Indexes in the presence of negative data: An application to bank branches” Journal of Banking and Finance 34, 1472- 1483 

Silva, S. C., Filho, F. F. and Guedes, M. J., (2010), “Understanding the internationalization process of Havaianas: the important role of brand”, Tourism and Management Studies, n. 6, pp. 118-130.

2009

Sousa, R., Voss, C. (2009), “The effects of service failure and service recovery on customer loyalty in e-services: An empirical investigation”. International Journal of Operations & Production Management, 29(8), 834-864.

Camanho, A., Portela M.C.A.S., and Vaz, C. (2009) “Efficiency Analysis Accounting for Non- Discretionary Factors: The Assessment of Retailing Stores Using Data Envelopment Analysis” Computers and Operations Research 36, 1591-1601.

2008 or before

Sousa, R., Yeung, A., Cheng, E. (2008), “Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality”. International Journal of Operations & Production Management, 28(7), 592-614.

Portela, M.C.A.S., and Thanassoulis, E. (2007),”Comparative Efficiency Analysis of Portuguese Bank Branches”, European Journal of Operational Research 177, 1275-1288.

Sousa, R., Voss, C. (2006), “Service quality in multi-channel services employing virtual channels”. Journal of Service Research, 8(4), 356-371.”